Return & Refund Policy

1. Return Eligibility

We accept returns on eligible products if the return request is raised within 7 days of delivery. To be eligible, the product must:

• Be unused and unwashed.
• Be in its original condition with all tags and labels intact.
• Have no stains, marks, or signs of use.
• Be accompanied by the original order details.

2. Products Not Eligible for Return

Certain products cannot be returned due to hygiene or handling reasons, including:

• Used or washed home-furnishing products.
• Customized or personalized items.
• Products purchased during clearance or final-sale promotions.
• Items without original packaging or damaged tags.
• Products showing signs of stains, odour, or alteration.

3. How to Request a Return

Contact us within 7 days with your order number, reason for return, and clear photographs of the product.

4. Damaged, Defective, or Incorrect Products

If you receive a damaged or incorrect product, contact us within 48 hours of delivery. We strongly encourage recording an unboxing video to help us verify transit damage or missing items.

5. Exchange Policy

Eligible products may be exchanged within 7 days, subject to availability. Shipping charges may apply unless the exchange is due to a product defect or our error.

6. Return Shipping Charges

For change-of-mind returns, the customer is responsible for shipping costs. If the return is due to a defect or our error, Weberie Studio will bear the shipping cost after verification.

7. Refunds

Once your return is inspected and approved, the refund will be processed to your original payment method. Original shipping and COD charges are generally non-refundable.

8. Refund Timeline

Refunds are generally initiated within 5–7 business days. Please note that the time taken for the amount to reflect in your account depends on your bank or payment provider.

9. Cancellation Policy

Orders can only be cancelled before they are dispatched. Once shipped, the standard return process must be followed.

10. Failed Delivery and Returned Shipments

If an order is returned due to incorrect address or customer unavailability, additional re-delivery charges may apply.

11. Sale and Promotional Products

Items purchased during special sales or clearance events may have specific return restrictions which will be mentioned on the product page.

12. Product Colour and Minor Variations

Minor variations in colour or texture due to screen settings or photography lighting do not qualify as defects.

13. Return Inspection

We reserve the right to reject a return if the item is used, washed, damaged, or altered after delivery.

14. Policy Changes

Weberie Studio reserves the right to modify this policy. Any changes will be updated on this page with a revised effective date.

15. Contact Us